FAQs

We provide support to all staff members to ensure your business stays operational. In situations where sensitive information is being requested, we will reach out to the main contact or owner of the business to discuss the request before providing the support.

Email: Support@FlexiBake.com
Website Chat
Phone: (604) 637 6528
Online Support Portal

On average, implementation of FlexiBake takes 6 weeks to 2 months, this depends entirely on the amount of resources and time allocated to the project.

FlexiBake has been designed to fit start-up businesses up to mid-sized operations. The software is modular and therefore we give our customers the opportunity to start small and add on modules as their business grows.

Our customers range from mom and pop retails stores up to businesses generating $50 million in annual revenues. We have customers currently running more than 20 simultaneous users working in the system and offer many options including costing, nutritional, live inventory, production, and much more.

A major difference is that we concentrate solely on the Food Manufacturing Industry. Every feature in FlexiBake has been added based on feedback from our users, all of whom are bakeries or other food and beverage manufacturers. Although the company was incorporated in 1995, FlexiBake is a relatively young product having first been released in 2002. We do not have to deal with legions of legacy DOS and early Windows users or programming code, this means that the software is modern and that we are able to respond quickly to user requests for added functionality etc. FlexiBake does not force you to work with an unfamiliar accounting application as we support data import to virtually all commercial accounting software. We are the developers of the software and own all the rights to it. We also do not farm out our support function to overseas operators. We are so confident that our software is easy to install, learn and use that we offer an unconditional 30 day free trial of the software from our website to anyone who wants to evaluate it.

6am – 6pm PST (UTC - 8 hours)

Is there emergency support outside the regular support hours?

After hours and weekend support is provided for emergencies only. Initial support request must be submitted through email to support@flexibake.com or through the online support portal. FlexiBakes support staff will evaluate all after hours support request and will determine the urgency of the situation. Only items that require immediate action will be addressed. Please provide as much detail as possible on your support request.

Please contact a representative at sales@flexibake.com for a full overview of all our hardware requirements

• On the Cloud – Apple® MAC OSX, Microsoft® Windows XP+, Android & Apple® IOS.
• On Premise - Microsoft® Windows XP+ including Windows server family 2003+

For more information, contact a representative at sales@flexibake.com for our system requirements guide.

The On the Cloud service can be used on any device that supports a citrix connection including Apple and Android mobile devices.

Minimum is a wired Ethernet Cat5e running at least 100Mbits (10/100). Preferred 1000Mbits (100/1000) especially when there is more than 5 users or in a high transaction volume installation.

Wireless networks are not recommended, nor supported.

• Peer-to-Peer: A network where all workstations are considered ‘equal’ and any workstation may function as both a ‘client’ and a ‘server’ to all other workstations on the network.
• Client Server Network: A client-server network is a network where one workstation is configured as a stand-alone server and all other workstations are configured as client machines.
• Remote Desktop Service: In Remote Desktop mode FlexiBake and the database are placed on the computer running terminal services. FlexiBake is then accessed by the remote client machines which can be either fully-fledged computers running any operating system that supports the terminal services protocol (this includes virtually all 32-bit windows systems, Windows Mobile and Apple’s Mac OS X), or bare-bones machine powerful enough to support terminal services.

FlexiBake uses the portable and flexible Jet 4.0 database developed by Microsoft®

We allow a password protected read-only connection to the database for third party applications to utilize. This is disabled by default and will require assistance from FlexiBake support to setup.

• On-Premise: Every customers systems and network regulations are different so we leave the process of backing up the database to your I.T. staff. We will gladly assist them in any questions or concerns they may have.
• On-Cloud: Accounts include secure automatic daily and weekly data backups and offsite storage.

• Crystal Reports 11
• Version: 11.5.8.826
• File Type: .rpt

Absolutely! All of our reports are available through the FlexiBake program files folder on the machine that host the FlexiBake database.

Note: The Crystal Reports application is not included in the purchase of FlexiBake. For more information or to purchase Crystal Reports visit http://www.crystalreports.com/

We export all Account Receivable data to the most common accounting programs including AccPac Plus, QuickBooks, Simply Accounting, Sage 50 and 300, plus many others.

• On-Premise Setup: We use the reliable and secure remote connection application provided by GoSupportNow.com
• Cloud Setup: FlexiBake staff members can request to join your cloud session, also known as a shadow session.

We can connect to both Mac OSX and Windows XP through Windows 10.

Absolutely not! Your system stays secure through GoSupportNow.com requirements that both parties be present and initiate the connection together.

On Cloud customer are protected from unwanted access through accepting or denying shadow session request initiated by FlexiBake staff.

Shadow session is a term used when a FlexiBake staff member is able to see a copy or mirror of your cloud connection screen.

At this time we do not offer a Point of Sales System, nor do we recommend one specific POS system to integrate with our system. Our suggestion would be to find the POS system that best works with your business, specify the information you’d like to interface with FlexiBake and then let us know what file format that POS system will allow you to export.

We do not set or manage any computer password on hardware that you own or lease. For issues with computer passwords we recommend you speak with your I.T. staff.

FlexiBake staff can reset database passwords back to default for you. Because of the nature of the request, they may have to contact the business owner prior to initializing the reset.

Contact the FlexiBake support staff at support@flexibake.com

Every Cloud subscription comes with one master account that contains a utility to reset account passwords and session states.

Alternatively you may also contact FlexiBake support have the password reset. Because of the nature of the request, they may have to contact the business owner prior to initializing the reset.

Contact the FlexiBake support staff at support@flexibake.com

FlexiBake is modular and its price is based on the modules and the number of simultaneous users (seats) required. We offer FlexiBake for both on-premise and Cloud based implementations. On-premise licenses are purchased up front and an annual maintenance fee is charged to cover support and updates, while the Cloud version is a simple monthly rental starting at $185/month that includes use of the software, support and updates.

Please contact a sales representative for a pricing quotation today: sales@flexibake.com