How BB Cafe Streamlined Ordering Across 8 Locations
Turning orders into daily production lists
# Case study
Looking for a better way to manage orders across multiple locations?
See how this Ontario-based family bakery business made ordering easier, reduced daily hiccups, and gave bakery staff a clearer production workflow with FlexiBake.
Contents
THE CHALLENGE
THEIR REQUIREMENTS
THE SOLUTION
THE RESULTS
THE CHALLENGE
When BB Cafe reached 8 locations across Ontario, the team was still managing orders, invoices, and production needs through phone calls, paper, and simple spreadsheets — with years of collected data, but no practical way to put it into action.
Their Situation
Besides that:
- Fulfillment was reactive, with some items ready and others missing.
- Invoicing and order issues created hiccups between operations and accounting.
- Price changes and seasonal product updates were harder to manage manually.
- Recipe and cost calculations were still the goal, but the team had not yet had time to fully build that process.
Client
Bakery
Production Type
Commisary
Their Products
Cakes Cookies Pastry
Location
Ontario, Canada
Size
locations
26-100
employees
SKUs
Client Since
2025
We had collected all this data over the years, but there was no real way to put it into perspective and use it to our benefit.
THEIR REQUIREMENTS
BB Cafe needed a system that could help them:
- Move away from phone calls,
paper, and simple spreadsheets. - Bring years of collected data
under one system. - Make that data usable
instead of just being organized.
- Set up a straightforward way to place orders
at cafe locations. - Generate a daily production list
for the bakery staff. - Improve invoicing
and reduce order-related issues across locations.
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THE SOLUTION
FlexiBake gave BB Cafe a way to bring location orders, production needs, invoicing, and operational data into one system that fit the way the business actually worked.
PRODUCT FIT
FlexiBake gave each location a simpler way to place orders and the bakery team a clearer way to plan.
- Set up the online ordering portal for BB Cafe’s own cafe locations.
- Gave bakery staff a daily list of orders for each location, including lead times.
- Made price changes and seasonal product updates easier to manage.
- Helped the team see a path toward grocery, wholesale, and broader community supply.
- Invoicing and accounting workflows improved through the system.
IMPLEMENTATION EXPERIENCE
Implementation moved at BB Cafe’s pace, which made the rollout manageable alongside daily operations.
- FlexiBake helped the team “inch” through setup and configure things the way they needed.
- The process felt smooth, flexible, and slow enough for their needs.
- Recipe and cost calculations became the next stage in the ERP implementation once the team had time to focus on them.
- While balancing day-to-day production, the team built new habits around the system.
COLLABORATION & SUPPORT
FlexiBake supported BB Cafe through setup, portal use, and the small roadblocks that came up along the way.
- The team helped BB Cafe move toward each of the next stages of setup.
- FAQ resources gave the team another place to turn during daily use.
- Support was helpful when the setup process was not easy.
I really value having both an ERP system and a support team that has already worked through similar business challenges.
THE RESULTS
OPERATIONAL
IMPROVEMENTS
Streamlined
ordering process with the online portal.
Improved
invoicing and accounting across locations.
Simplified
price changes and seasonal product updates.
Auto-created
daily production lists for bakery staff.
Reduced
order-related hiccups.
Connected
years of collected data under one system.
Now, when locations place an order, we’re able to actually provide what they need. Our operations are a lot smoother. We’re hitting a lot fewer hiccups.
ADVICE FOR OTHER COMPANIES
Bring everything
under one roof.
Choose a team
that has done it before.
It’s a good move,
don’t delay it!
WHAT’S NEXT?
BB Cafe continues to build on FlexiBake, one stage at a time. The team has already improved ordering, production lists, invoicing, and location fulfillment. Next, they are working toward deeper ERP use, including recipe and cost calculationse — an area that had been a business goal but had been difficult to prioritize until now.
Ready to make ordering smoother across multiple locations? See how FlexiBake can help.
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